Shipping & Returns

For general assistance, please email us at ferrandinapress@gmail.com

We are a new business, and our policies are still in the process of being finalized. Please check back here again to see if there are any changes. We will generally handle shipping of all books from our business location for now, but we hope to establish distribution protocols with our bookselling sources, Ingraham and Amazon. Notecards and other gifts will be handled from our location for now. Please note that most, if not all of our books are available from Amazon, if you prefer to work with them and take advantage of their tracking and free shipping options.

SOME FAQS

Q: Is my order ready yet?
A: We'll send you an Order Update email with the status of your order as soon as someone has had a chance to view and process your order. Turnaround time may vary depending on order volume. If you can't find your Order Update email or if you have questions, email us.

Q: How long will it take for my order to arrive? Can you guarantee its arrival by a certain date?
A. That depends on several factors. If your order is being handled in-house, (as in the case of notecards, for example) it may take someone here several days or more to get your order out in the mail. If it is being handled by a distributor, such as Ingraham or Amazon, then it depends on their working schedules. One distributor has an estimated 3-7 day processing time before books are shipped, as they contend with a backlog of orders and issues affecting the supply chain. Carriers then takes about 3-5 days to deliver the package. Most customers are receiving their shipped online orders within 1-2 weeks (sometimes faster), but we are not able to guarantee arrival by particular dates.

Q: I have not received my package even though UPS says it was Delivered. Why?
A. In some cases UPS will mark packages as Delivered, but the package will not arrive for several more days. It's also possible the package was delivered to the wrong address, stolen, or otherwise lost. Please check details and email us at ferrandinapress@gmail.com if you need help finding missing books.

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

You may return or exchange any book  in its original condition within 7 days of receiving your order.

However, for all mail returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.

If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.